Items where Author is "Ismail, Nor Alina"

Proceeding Paper

Ismail, Nor Alina and Hussin, Husnayati (2016) The effect of E-CRM features on customers satisfaction for airline e-ticket services in Malaysia. In: 2016 6th International Conference on Information and Communication Technology for The Muslim World (ICT4M 2016), 22nd-24th Nov. 2016, Jakarta, Indonesia.

Ismail, Nor Alina and Hussin, Husnayati (2015) Perception on E-CRM features for airline websites in Malaysia: some empirical evidence. In: International Conference on E-commerce (ICoEC) 2015, 20th-22md Oct. 2015, Kuching, Sarawak.

Ismail, Nor Alina and Hussin, Husnayati (2013) E-CRM features in the context of airline e-ticket purchasing: a conceptual framework. In: The 4th International Conference on Information & Communication Technology for the Muslim World (ICT4M), 25-27 Mar 2013, Rabat, Moroco.